The Differences Patient Satisfaction Indices Using Android application and Questionnaire Method in The Puskesmas

I Gusti Lanang Putu Udiyana, I Gede Riana

Abstract


Satisfaction assessment in a health centre is an important part of evaluating service quality. Nowadays, health centres are common to input and processing the satisfaction index data in conventional process (manual) from questionnaires. So that, the service reporting cannot be done quickly and quality evaluation. Thus, in this study aims to examine the differences over patient satisfaction using e-questionnaire on android and conventional questionnaire method at public health centre (Puskesmas). This research we descriptive a several questionnaires and compared with 162 samples using purposive sampling technique. Here, Mann Whitney method was performed to analyse the data observation. The test results show a sig value of 0.985 (P value> 0.05), which means that there are no significant differences between the index of patient satisfaction using the Android and the questionnaire method. These results indicate an android assessment that can be applied to the satisfaction index assessment for the effectiveness and efficiency of the satisfaction index assessor.

Keywords


Satisfaction index, Questionnaire method, Android method.

Full Text:

PDF

References


. Wali, R. M., Alqahtani, R. M., Alharazi, S. K., Bukhari, S. A., & Quqandi, S. M. (2020). Patient satisfaction with the implementation of electronic medical Records in the Western Region, Saudi Arabia, 2018. BMC family practice, 21(1), 1-6.

. Shachak A, Reis S. (2009). The impact of electronic medical records on patient-doctor communication during consultation: a narrative literature review. Journal Eval Clin Pract.15(4):641–649

. Robinson, E. (2017). The Impact Of Health Information Sharing On, (March). Retrieved

. Othman, B. A., Harun, A., De Almeida, N. M., & Sadq, Z. M. (2020). The effects on customer satisfaction and customer loyalty by integrating marketing communication and after sale service into the traditional marketing mix model of Umrah travel services in Malaysia. Journal of islamic marketing.

. Kurdi, B., Alshurideh, M., & Alnaser, A. (2020). The impact of employee satisfaction on customer satisfaction: Theoretical and empirical underpinning. Management Science Letters, 10(15), 3561-3570.

. Supratno. (2012). Perilaku Konsumen dan Strategi Pemasaran. Jakarta: Mitra Wacana Media.

. Elizar, C., Indrawati, R., & Syah, T. Y. R. (2020). Service Quality, Customer Satisfaction, Customer Trust, and Customer Loyalty in Service of Paediatric Polyclinic Over Private H Hospital of East Jakarta, Indonesia. Journal of Multidisciplinary Academic, 4(2), 105-111.

Vermeir P, Degroote S, Van Tiggelen H, Vandijck D, Peleman R, Verhaeghe R, (2018). Patient perspectives on electronic health record accessibility and patient participation: a questionnaire survey. Acta Clin Belg. 73(4):292–297

Wiljer, D., Urowitz, S., Apatu, E., DeLenardo, C., Eysenbach, G., Harth, T., ... & Leonard, K. (2008). Patient accessible electronic health records: exploring recommendations for successful implementation strategies. Journal of Medical Internet Research, 10(4), e34.

. Arikunto, S. (2013). Prosedur Penelitian: Suatu Pendekatan Praktik. Jakarta: Rineka Cipta.

. Zoraya, R. D., Yulianti, & Priyanto, H. (2015). Rancang Bangun Aplikasi Kepuasan Pelanggan Terhadap Kualitas Pelayanan PDAM Tirta Khatulistiwa Kota Pontianak dengan Metode Cut off Point Berbasis Android, 1.

. Kruse, C. S., & Beane, A. (2018). Health information technology continues to show positive effect on medical outcomes: systematic review. Journal of medical Internet research, 20 (2), 116-122.

. Arianto, R., Gaol, F. L., Abdurachman, E., Heryadi, Y., Warnars, H. L. H. S., Soewito, B., & Perez-Sanchez, H. (2017, May). Quality measurement of Android Messaging Application based on user Experience in Microblog. In 2017 International Conference on Applied Computer and Communication Technologies (ComCom) (pp. 1-5). IEEE.

. Nurdin, N., Pettalongi, S. S., & Ahsan, M. N. (2019, July). Implementation of Teaching Quality Assessment System Using Android. In 2019 5th International Conference on Science and Technology (ICST) (Vol. 1, pp. 1-6). IEEE.


Refbacks

  • There are currently no refbacks.


Creative Commons License
This work is licensed under a Creative Commons Attribution 3.0 License.


Supported by :







Indexed by :