DeLone Model Assessment and McLean Information Success System Over Esa Unggul University Website

Irawati Irawati, Tantri Yanuar Rahmat Syah

Abstract


User satisfaction is the impact of a good information system. Here, user satisfaction can be influenced by several factors such as system quality, information quality, and user intensity. Thus, in this study aims to test and provide the empirical evidence also analyze the effect of system information quality and user intensity at user satisfaction. Here, we used a SEM model and used AMOS 23 to obtain the results. The result shows system quality has no effect on user intensity while information quality affects user intensity. Here, user intensity has no effect on user satisfaction due to system quality has no effect on user satisfaction. In addition, information quality has no effect on user satisfaction.

Keywords


System quality, information quality, user intensity, user satisfaction

Full Text:

PDF

References


. Ali, Bejjar Mohamed and Boujelbene Younes. (2013). “The Impact of Information Systems on user Performance: An Exploratory Studyâ€. Journal of Knowledge Management, Economics and Information Technology. Issue. 2

. Alla, Majed Mustafa Suliman Oun and Qais Faryadi. (2013). “The Effect of Information Quality in E-Learning Systemâ€. International Journal of Applied Science and Technology. Vol. 3 No. 6.

. Andriani, Desy. (2017). “Analisis Efektivitas Sistem Informasi Aplikasi JITU RTGSâ€. Tesis. Magister Manajemen Universitas Budiluhur.

. Ayyash, Mohannad Moufeed. (2015). “Identifying Information Quality Dimensions That Affect Customers Satisfaction of e-Banking Servicesâ€. Journal of Theoretical and Applied Information Technology. Vol. 82 No. 1.

. Bossen, Claus., Lotte Groth Jensen., and Flemming Witt Udsen. (2013). “Evaluation of a Comprehensive EHR Based on the DeLone and McLean Model fo IS Success: Approach, Result, and Success Factorsâ€. International Journal of Medical Informatics. Vol. 82.

. Brown, I., dan R. Jaykody. (2009). "B2C eCommerce Success: a Test and Validation of a Revised Conceptual Model". University of Cape Town, South Africa. Vol. 12 No. 2.

. Chhikara, Tejvir Singh and Ankit. (2015). “Information Quality - Crucial Aspect of E-Commerceâ€. IOSR Journal of VLSI and Signal Processing. Vol. 5 Issue. 3.

. Davis, F.D. (1989). “Perceived Usefulness, Perceived Ease of Use, and Acceptance of Information System Technologyâ€. MIS Quarterly. Vol 13. No 3.

. Bagozzi, R.P., and Warsaw, P.R. (1989). “User Acceptance of Computer Technology: A Comparison of Two Theorical Modelsâ€. Management Science. Vol 39. No.8.

.DeLone, W.H. and E.R.Mc Lean. (2003). †The Delone and Mc Lean Modul of Information System Success : A tenyear up date “. Journal of Management Information Systems. Vol. 19 No. 4.

.Dreheeb, Abdulhakim Elmoawe., Nurlida Basir., and Norasikin Fabil. (2015). “Impact of System Quality on Users’ Satisfaction in Continuation of the Use of e-Learning Systemâ€. International Journal of e-Education, e-Business, e-Management and e-Learning. Vol. 6 No. 1.

.Fendini, Dian Septiayu., Kertahadi dan Riyadi. (2013). “Pengaruh Kualitas Sistem dan Kualitas Informasi terhadap Kepuasan Pengguna (Survey pada Karyawan Pengguna Aplikasi Pelayanan Pelanggan Terpusat (AP2T)â€. Jurnal Ilmu Administrasi. Vol. 2 No. 1.

.Floropoulos, J., C. Spathis, D. Halvatzis, dan M. Tsipouridou. (2010). “Measuring the success of the Greek Taxation Information Systemâ€. International Journal of Information Management. Vol. 30.

.Hall, James A. (2001). Sistem Informasi Akuntansi. Edisi Ketiiga. Jakarta: Salemba Empat.

.Hansen, D.R. and Mowen, M.M. (2006). Akuntansi Manajemen. Edisi 7. Salemba Empat : Jakarta

.Iranto, Bondan Dwi. (2012). “Pengaruh Kepuasan Pengguna Sistem Informasi terhadap Kinerja Individu (Studi pada PT. PLN (Persero) Distribusi Jawa Tengah dan DIYâ€. Tesis. Magister Manajemen Universitas Diponegoro.

.Istianingsih dan Setyo Har Wijanto. (2008). “Pengaruh Kualitas Sistem Informasi, Perceived Usefulness,dan Kualitas Informasi terhadap Kepuasan Pengguna Akhir Software Akuntansiâ€. Simposium Nasional Akuntansi XI.

.Jiradilok, Taweerat., Settapong Malisuwan., Navneet Madan., and Jesada Sivaraks. (2014). “The Impact of Customer Satisfaction on Online Purchasing: A Case Study Analysis in Thailandâ€. Journal of Economics, Business and Management. Vol. 2 No. 1.

.Jogiyanto, H.M. (2007). Model Kesuksesan Sistem Teknologi Informasi. Penerbit Andi : Yogyakarta.

.Kristiono dan Henky Honggo. (2010). “Analisis Pengaruh Kualitas Informasi Website Terhadap Minat Beli Ulang Pelanggan Belanja Onlineâ€. Jurnal Ilmu Administrasi. Vol. 1 No. 5.

.Kutlu Busra dan Asil Alkaya. (2015). “Measuring the DeLone and McLean Model of Information System Success Applied to Banking Sector of Turkeyâ€. International Journal of Advanced Computational Engineering and Networking. Vol. 3 Issue. 8.

.Lee, K. C., dan N. Chung. (2009). "Understanding factors affecting trust in and satisfaction with mobile banking in Korea: A modified DeLone and McLean’s model perspective". Interacting with Computers. Vol. 21.

.Mahmoodi, Zohreh., Sara Esmaelzadeh-Saeieh., Razieh Lofti., Monir Baradaran Eftekhari., Mahnaz Akbari Kamrani, Zahra Mehdizadeh Tourzani and Katayoun Salehi. (2017). F1000Research. Vol. 6 No. 1.

.Masa’deh, Ra’ed., Ali Al-Badi., Alaa Abu-Hlalah., Rozan Alkyal., and Sarah Zytoon. (2017). “Factors Affecting User’s Satisfaction of Tourism Board Website and Its Impact on Continuous Intention to Useâ€. International Journal of Business Administration. Vol. 8 No. 4.

.Mastan, Ignatius Adrian dan Wing Wahyu Winarno. (2013).â€Evaluasi Tingkat Kepuaan Pengguna Sistem Informasi Cyber Campus (SICYCA) dengan Model DeLone dan McLean (Studi Kasus: STIKOM Surabaya)â€. Jurnal Sistem Informasi. Vol. 3 No. 1.

.Mawarni, Aprilliandani Hatria dan Afiat Sadida. (2015). “Analisis Faktor yang Mempengaruhi Tingkat Keberhasilan Sistem Aplikasi Lelang Email ALE) (Studi Kasus pada Kantor Pelayanan Kekayaan Negara dan Lelang (KPKNL) Semarang)â€. Prosiding Setrinov. Vol. 1

.McLeod, Raymond. (2001). Management Information System-Sistem Informasi Manajemen. Edisi 10. Salemba Empat : Jakarta.

.Monika, Ruth and Ford Lumban Gaol. (2017). “Measuring the Success of E-Cargo Implementation at One of Indonesian Airlines using DeLone and McLean Modelâ€. Materials Science and Engineering. Vol. 215.

.Muharor, Lalu Afghan., Busaini., dan Nur Fitriah. (2015). “Determinan Kesuksesan Aplikasi SIA Komdanas pada Satuan Kerja di Kooedinator Wilayah Pengadilan Tinggi Mataramâ€. Jurnal InFestasi. Vol. 11 No. 2.

.Nwone, Simeon Ambrose. (2014). “Exploratory Study of Information System User Satisfaction: A Study of University of Ibadan Post Graduate School Web Portalâ€. International Journal of Computer and Information Technology. Vol. 3 Issue. 6.

.O’Brien, J. A., and Marakas, G. M. (2010). Introduction to information systems. New York: McGraw-Hill

.Oktapiani, Renny dan Dwiza Riana. (2016). “Kajian Model Kesuksesan Sistem Inforasi DeLone & McLean pada Wifi.id di Kotamadya Sukabumiâ€. Jurnal Swabumi. Vol. 4 No. 2.

.Pujani, Vera dan Eri Besra. (2009). “Model Penggunaan Website E-Commerce di Indonesia: Analisa Kualitatif dan Kuantitatifâ€. Artikel Ilmiah Hibah Bersaing.

.Putra, Donny Setiawan Hendyca., Ady Seosetidjo., and Saiful Bukhori. (2017). “Penerapan Path Analysis Kualitas Informasi terhadap Kepuasan Pengguna dan Intensitas Pengguna dengan Metode Delone & McLean di Rumah Sakit Paru Jember Tahun 2017â€. Jurnal Kesehatan. Vol. 5 No. 2.

.Sacer, Ivana Mamic and Ana Oluic. (2013). “Information Technology and Accounting Information Systems’ Quality in Croatian Middle and Large Companiesâ€. Information Technology and Accounting Journal. Vol. 37 No. 2.

.Seddon, P.B and Kiew. (1996). “A Respecification and Extension of the DeLone and McLean Model of IS Succes.†Information System Research. Vol. 2 No.11.

.Sherifi, Idaver. (2015). “Impact of Information System in Satisfying Students of The University: Case Study From Epoka Universityâ€. European Journal of Business and Social Sciences. Vol. 4 No. 4.

.Simatupang, Patar dan Akib, Haedar. (2007). â€Potret Efektivitas Organisasi Publik: Review Hasil Penelitianâ€. Manajemen Usahawan Indonesia. No 01.

.Suryanto, Tri Latif Mardi., Djoko Budiyanto Setyohadi., and Asif Faroqi. (2016). “Analysis of The Effect of Information System Quality to the Intention to Reuse of Employee Managemen Information System (SIMPEG) Based on Information System Success Modelâ€. MATECH Web Conferences.

.Tella, Adeyinka and Isah Abdulmumin. (2015). “Predictors of Users’ Satisfaction with E-payment System: a Case Study of Staff at the University of Ilorin, Nigeriaâ€. Organizacija. Vol. 48 No. 4.

.Wahyudi, Farid., Harianto Respati., and Yusaq Tomo Ardianto. (2017). “Study on DAPODIK Information System: User Satisfaction as Mediation of System Quality and Information Quality on Net Benefitâ€. Information and Knowledge Management. Vol. 7 No. 7.

.Widodo, Agus., Honorata Ratnawati Dwi Putranti., Nurchayati. (2016). “Pengaruh Kualitas Sistem Aplikasi dan Kualitas Informasi terhadap Kepuasan Pengguna Sistem Aplikasi RTS (Rail Ticketing System) dengan Kepercayaan sebagai Variabel Mediasiâ€. Media Ekonomi dan Manajemen. Vol. 31 No. 2.

.Widodo, Tri Wahyu., Siti Ragil Handayani., dan Muhammad Saifi. (2013). “Pengaruh Aplikasi Sistem Informasi Manajemen (SIM) terhadap Kinerja Karyawanâ€. Jurnal Profit. Vol. 7 No. 1.

.Yim, Sunjip and Minsoo Shin. (2014). “Effects of System Quality and Information Quality on the Use and Job Performance of an Enterprise Mobility Solution for a Mobile Office with a Consideration of Task Mobility and Task Interdependence as Control Variablesâ€. Vol. 24 No. 2.

.Zeng, Wanxian and Alex Richardson. (2015). “The Role of Translated Information Quality in a Global eRetailing Contextâ€. Australasian Conference on Information Systems. Adelaide, 2015.


Refbacks

  • There are currently no refbacks.


Creative Commons License
This work is licensed under a Creative Commons Attribution 3.0 License.


Supported by :







Indexed by :