Cultural Intelligence Effect on Job Satisfaction over Employee Performance

Syuman Takdir, Tantri Yanuar Rahmat Syah, Rina Anindita


The effect of cultural intelligence on job satisfaction to employee performance at Bear Corps have relationship between cultural intelligence and job satisfaction. Here, the correlation between job satisfaction and employees performance have cultural intelligence and employees performance. Thus, the assessment has been performed using questionnaires to collect the observation data. Here, we use Structural Equation Model (SEM) modeling to examine the research model. The result shows, a stronger cultural intelligence will increase job employee satisfaction and strong job satisfaction will be encourage the employee performance


cultural intelligence, job satisfaction, employee performance, Bear Corps

Full Text:



. Ang, S., & Inkpen, A. C. (2008). Cultural intelligence and offshore outsourcing success: A framework of firm-level intercultural capability. Decision Sciences.

Baptiste, M. (2017). Leadership styles’ impact on employee satisfaction, customer satisfaction, and customer loyalty, (September). Retrieved from

Barakat, L. L., Lorenz, M. P., Ramsey, J. R., & Cretoiu, S. L. (2015). Global managers: An analysis of the impact of cultural intelligence on job satisfaction and performance. International Journal of Emerging Markets, 10(4), 781–800.

Barasa, L., Gunawan, A., & Sumali, B. (2018). Determinants of Job Satisfaction and it’s Implication on Employee Performance of Port Enterprises in DKI Jakarta. International Review of Management and Marketing, 8(5), 43–49. Retrieved from

Berliana, M., Siregar, N., & Gustian, H. D. (2018). The Model of Job Satisfaction and Employee Performance, 8(6), 41–46.

Daryani, S. M., Aali, S., Amini, A., & Shareghi, B. (2017). A comparative study of the impact of emotional, cultural, and ethical intelligence of managers on improving bank performance. International Journal of Organizational Leadership, 6(2), 197–210.

Earley, P. C., & Ang, S. (2003). Cultural intelligence: An analysis of individual interactions across cultures. CA: Stanford University Press.

Earley, P. C., & Mosakowski, E. (2004). Cultural intelligence. Harvard Business Review, 82(10), 139–146.

Gruman, J.A., Saks, A. . (2011). Performance management and employee engagement. Human Resource Management Review, 21(2), 123–136.

Gudmundsdottir, S. (2012). Cross-cultural adjustment for Nordic expatriates in the United States: The relationship between sociocultural adjustment, cultural intelligence, job satisfaction, and prior experience. Dissertation Abstracts International Section A: Humanities and Social Sciences, 73(6–A), 2207. Retrieved from

Hobsbawm, E. (1914). Mass-producing traditions. Retrieved from


Jyoti, J., & Kour, S. (2017). Factors affecting cultural intelligence and its impact on job performance: Role of cross-cultural adjustment, experience and perceived social support. Personnel Review, 46(4), 767–791.

Lincoln, J.R. and Kalleberg, A. . (1996). The roles of employee job satisfaction and organizational commitment in the internal marketing-employee bank identification relationship. International Journal of Bank Marketing, 34(6), 821–840.

Peterson, B. (2004). Cultural intelligence: A guide to working with people from other cultures. MA: Intercultural Press.

S.A.S, B. (2016). The relationship between job satisfaction, job performance and employee engagement: An explorative study. Issues in Business Management and Economics, 4(1), 1–8.

Siengthai, S., & Pila-Ngarm, P. (2016). The interaction effect of job redesign and job satisfaction on employee performance. Evidence-Based HRM, 4(2), 162–180.

Solomon, A., & Steyn, R. (2017). Leadership styles: The role of cultural intelligence. SA Journal of Industrial Psychology, 43(0), 1–13.

Spector, P. . (1997). Job Satisfaction: Application, Assessment, Causes, and Consequences. Sage Publications.

Sukirno, D.S., Siengthai, S. (2011). Does participative decision making affect lecturer performance in higher education. International Journal of Educational Management, 25(5), 494–508.

Tuan, L. T. (2016). From cultural intelligence to supply chain performance. International Journal of Logistics Management, 27(1), 95–121.

Valaei, N., & Jiroudi, S. (2016). Job satisfaction and job performance in the media industry. Asia Pacific Journal of Marketing and Logistics, 28(5), 984–1014.

Anindita, Rina & Seda, Adventia Emilia. 2018. How Employee Engagement Mediates The Influence Of Individual Factors Toward Organizational Commitment. Problems and Perspectives in Management Journal, 16(1).

Yuliantoro, R., Syah, T. Y. R., Pusaka Semerdanta., HS Darmansyah. 2019. Implementation of Marketing Mix Strategy For Start up Business : Fruit Combining. RJOAS, 3(87), March 2019. Russian Journal of Agricultural and Socio-Economic Sciences

Marsuki Riskung Karim, Syah Tantri Yanuar Rahmat, Indradewa Rhian, Pusaka Semerdanta (2019). Implementation Marketing Mix Strategy in the New Frozen Food Business: Nugget Duck-Duckan. Vol 3, No 3 (2019)

Adam, P. (2015). A Model of the Dynamic of Relationship between Stock Prices and Economic Growth of Indonesia. Applied Economics and Finance, 2 (3).

Pujiastuti Sophia, Yanuar R.S. Tantri, Pusaka Semerdanta, Indrawati Ratna (2019). Lasic Clinic New Business Model To Meet The Surgical Cost Challenges: A Contribution To Decrease Indonesia’s Refractive Disorders Rate And To Meet Indonesia’s Healthy Vision Of 2020. Russian Journal of Agricultural and Socio-Economis Sciences. RJOAS, 6(90).

Marsiwi Caecilia Kwarti Krist, Syah Tantri Yanuar Rahmat, Pusaka Semerdanta, Indradewa Rhian (2019).Investment Feasibility Analysis in Financial Aspects of Startup Business In Lifestyle Combining Barbershop And Coffee shop Over PT. Jeeva Work Corporation. Vol 3, No 4

Azmal Roisyam, Negoro Dimas Angga, Syah Tantri Yanuar Rahmat (2019). The Influence Cash Position Analysis over Debt to Equity Ratio, Return On Assets, And Inventory Turnover on Dividend Payout Ratio: Consumer Goods Companies in Indonesia Stock Exchange 2012-2017 Case Study. Vol 3, No 4

Perdana Ryan, Syah Tantri Yanuar Rahmat, Indradewa Rhian, Pusaka Semerdanta, Darmansah (2019). Human Resources Implementation Using the McKinsey 7S Method for Business Startup: Duck Nugget Frozen Food Vol 3 No(3)

Chartini, Syah Tantri Yanuar Rahmat, Pusaka Semerdanta, Darmansah (2019).Operational Business Planning: Bunnies After School Program and Daycare Vol 3 No(3)

Suhepi, A. and Syah, T.Y.R. 2018. The Influence of Training Design, Individual Characteristics, and Work Environment on Training Transfer and Its Impact on Employee’s Perfomance. International Journal of Economics, Commerce and Management. Vol IV, Issue 3.

Rinto, O., and Syah, T.Y.R. 2018. The Influence of Compensation and Motivation Towards the Perfomance Mediated by Organizational Commitment: Study on HR and GA Employee in PT. Gajah Tunggan TBK, Indonesia. International Journal of Economics, Commerce and Management. Vol IV, Issue 4.Received: 29 November 2019, Accepted: 05 February 2020


  • There are currently no refbacks.

Creative Commons License
This work is licensed under a Creative Commons Attribution 3.0 License.

Supported by :

Indexed by :